Netflix hides a test that tells you exactly who to blame for buffering

I was five episodes into the mesmerizing East of Eden when the picture went soft and then froze on a spinning red circle. It happened during a huge scene when the two main characters met to confront each other after many years apart. My first instinct was the same as most people’s. I reached for the router’s power cord and started drafting an angry call to my internet provider in my head.